SHIPPING & RETURNS POLICY
 

Effective Date: 15th March 2026
 

SHIPPING POLICY

Order Processing

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Orders are processed within 1–3 business days after payment confirmation.

Processing times may be extended during peak periods, promotions, or holidays.
 

Shipping Times

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Estimated delivery times are provided at checkout and are not guaranteed.

Kataana Jewels is not responsible for delays caused by carriers, weather, or events beyond our control.

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Shipping Address

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Customers are responsible for providing accurate and complete shipping information.

Orders shipped to an incorrect address provided by the customer are not eligible for replacement or refund.

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Risk of Loss

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Title and risk of loss pass to the customer upon confirmed delivery by the carrier.

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Lost or Stolen Packages

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If a package is marked as delivered by the carrier, Kataana Jewels is not responsible for lost or stolen packages.

Customers are responsible for ensuring a secure delivery location.

If a package is lost in transit before delivery, please contact us and we will assist with a carrier investigation.

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Order Issues

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Any issues with an order must be reported within 7 days of confirmed delivery.
 

RETURNS & EXCHANGES POLICY

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Return Window

Returns must be requested within 7 days of confirmed delivery.

Requests submitted after this period may not be accepted.

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Return Eligibility

To be eligible for a return:

• Item must be unused, unworn, and in original condition

• Item must be returned in original packaging

• Item must not show signs of wear, damage, or alteration

We reserve the right to refuse any return that does not meet these conditions.
 

Non-Returnable Items

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The following items are final sale and not eligible for return:

• Earrings (for hygiene and safety reasons)

• Personalized or custom items

• Items marked as final sale
   

Return Shipping

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Customers are responsible for all return shipping costs unless the item is confirmed to be defective or incorrect.

Original shipping fees are non-refundable.

We recommend using a trackable shipping method, as Kataana Jewels is not responsible for lost or undelivered return shipments.

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Refunds

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Once your return is received and inspected:

• Approved refunds will be issued to the original payment method

• Shipping fees are non-refundable

We reserve the right to deny refunds for items returned in used, damaged, or altered condition.
 

Damaged or Incorrect Items

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If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos of the item and packaging

If approved, we will provide a replacement or refund at no additional cost.
 

Exchanges

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Due to limited inventory, exchanges are not guaranteed.

Customers wishing to exchange an item may return the original item (if eligible) and place a new order.

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Return Abuse & Chargebacks

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We reserve the right to refuse returns, refunds, or future orders in cases of:

• Excessive returns

• Fraudulent activity

• Chargeback abuse
   

CONTACT

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For all shipping and return inquiries:
kataanajewels@gmail.com